Atlassian
Reliability
18 min
How a Two-Line Script Silently Deleted 883 Customer Cloud Sites
At 07:38 UTC on April 5th, 2022, a maintenance script begins its run — methodical, peer-reviewed, totally routine. Twenty-three minutes later, 883 Atlassian Cloud sites have been permanently deleted, and the company's own incident management tool, Opsgenie, is one of the casualties.
883 sites deleted
14 days max outage
775 customers affected
+3
450+ engineers mobilized
~5 min RPO met
2 restoration approaches